FAQ Agile HR Training & Certification Courses

A workbook and other necessary training material will be provided to you. However, we recommend you bring some paper or a notebook and a pen with you.

No, we don’t require any pre-course work. But feel free to visit our website and learn more about the course and browse our library.

The courses usually start at 9am (9:00 hrs) and finish by 5pm (17:00 hrs) local time. But times may vary. Therefore, please check your course registration for exact times.

Unless otherwise indicated, the dress code is business casual.

Public training courses are held at various locations. For a full listing our dates and locations, please consult the Training Calendar page.

Each course has a specific location and trainer allocated. You can use the search function in the calendar to look for a specific location or trainer.

Please email us with the details of your request and we will work with you to make it happen.

The certification courses follow the same curriculum. The in-house course gives the participants the opportunity to collectively discuss and transfer learnings to their particular situation. We also offer bespoke courses. Please contact us to discuss your requirements.

Some of our certification courses are online courses. Our online courses combine facilitator-led virtual session with a series of self-study segments.

The size of our classes will vary, but we typically have between 12 and 24 participants. Larger groups typically have two facilitators.

Yes. Please email us with the details of your request and we will work with you to make it happen.

Please contact us if you are interested in joining an exclusive group of partners. We are looking forward to exploring partner options with you.

Our training calendar has a full list of courses provided. Click on the registration button, found on the calendar or course page, to be guided through the registration process. Contact us if you have questions or concerns.

Our course fees vary depending on location and course type. Please check the course page for pricing details.

Yes, we offer super early bird and early bird prices. Please check the course pages for details.

Group rates are available for most of our courses. The rates depend on the course and the number of participants. Please contact us with your details and we will send you our group rates.

Payment must accompany the registration form and be processed before the training takes place. We accept: Visa, MasterCard, AmEx.

Yes, you can contact us if you need an invoice. Please note, your registration is not complete until we receive your payment.

Training registrations are processed on a first-come-first-served basis and our sessions can fill quickly. If the session you are requesting is full, you can add your name to the waiting list, and you will be notified should an opening become available. In the meantime, we strongly suggest registering for a secondary date.

Our course calendar is continually updated; we may be planning a course in your region. Please contact us and we will work with you to find a suitable alternative location or put you on our mailing list to be contacted when a course comes available.

You will typically receive a confirmation message within 24 hours. Please make sure to check your spam folder if need be.

No, but registration takes place on a first-come-first-served basis. We strongly recommend registering early.

No. We require a minimum of participants to run a course. We will reach out to you in time should we need to make changes. If you are worried about booking a course, contact us and we can give you an indication as to the likelihood of the course taking place.

You have several options:

• You can transfer to another date and/or location (free of charge)
• You can transfer your registration to another participant (free of charge)
• You can cancel (see cancellation policy)

We recommend contacting us and we will work with you on a best solution.

You can transfer to another course date/location free of charge. Please note you can only switch the date and/or location, but not the course type. If you want to attend a different type of course, contact us and we will work with you on a suitable arrangement.

If you need to cancel, please contact us. There may be a fee to cancel. Please check our cancellation policy.

You may also want to consider some other options like attending the course at a different date and/or location or transfer your registration to another participant.

Please check our cancellation policy.

Please note some of our courses are offered through our elite partners. Their cancellation and transfer policy may differ from ours. Please check with the organizer of your course for details.

You can transfer to another course date/location free of charge. Please note you can only switch the date and/or location, but not the course type. If you want to attend a different type of course, contact us and we will work with you on a suitable arrangement.

Yes. To earn your certificate of completion you need to attend the course and pass an exam.

You will receive your certificate via email within 10 business days after the successful completion of the exam.

The certificate is issued by Just Leading Solutions LLC.

Yes, you will receive a personal digital badge.

Yes. We are an official SHRM recertification provider and you can earn professional development credits. Please check the relevant course page for the number of PDCs.

Upon successful completion of the exam, your certification will be valid for 12 months. You will automatically receive an email with the recertification process prior to the expiration of your certificate.

Once the registration form and payment are received, participants will receive an email with links to training videos, documentation and the recertification exam.

We recommend allocating half a day to complete the recertification process. The recertification process includes training videos, documentation and a recertification exam. It is an entirely self-paced training that can be completed at the participant’s leisure.

Yes, there will be an exam.

You have 60 consecutive minutes to complete the online exam. Once you begin, the timer cannot be paused.

The exam times have been set carefully and most participants will be able to complete the exam well within the given timeframe. Should you be worried about the time allowance for any specific reason like a learning disability, please contact us and we will work with you on a solution.

The exam has 24 questions.

We use a mix of ‘True/False’ and ‘Multiple Choice’  questions.

All exams are in English. We do not currently offer exams in any other language.

Not at this time.

No. It is a closed book exam on an honorary basis.

The passing score is set at 75% (18 out of 24 questions).

You don’t need to register for the exam. You will receive a link to the exam platform with your course material.

You will receive your “passed” or “fail” results within 1 business day upon completion of the exam.

The exam must be taken within 30 days after completing the course.

Yes. You may purchase a four-week extension for your exam for US$ 50 each.

All participants are given 2 attempts (1 initial exam, 1 retake) at our certification exams. If the participant fails both attempts, they may purchase additional retake exams, or explore refresher training options.

We use an unmodified Angoff score to set the pass level. The score was calculated by using a panel of experts to determine the difficulty of each exam question included in an assessment.

Each retake costs US$ 50 and extends your time by 4 weeks. You may purchase as many retakes as you need. You don’t have to wait a “blackout period” to purchase a retake but do keep in mind that it does take up to one business day for the retake to be activated in the system.

Once you purchase your re-take, you will receive a new link.

The initial exam and 1 retake are included in the course fee. However, extending the exam period and/or retaking the exam may be subject to additional fees.